90% of the patients treated in Sant Joan are satisfied with the quality of care centre
2011 satisfaction surveys results
-opinion polls highlight, in addition, an excellent degree of humanization in dealing with health professionals
Sant Joan, April 2012.- care quality level perceived by patients who were treated in the Department of health Alicante – Sant Joan d ’Alacant during the year 2011 has been excellent, given that 90% have been “ pleased †or “ very satisfied †globally with the received attention. Thus it follows from satisfaction surveys he has done, as every year, the Ministry of health, in order to know the opinion of users and appreciate the services have received them in the past year. Surveys are processed by an entity external to the Ministry, which is the University Miguel Hernández of Elche (UMH).
These results are very useful as a tool to detect elements for improvement: “ from the perception of patients, generated a series of objectives and indicators to meet the General direction of evaluation, quality and patient care including in agreements with the departments of health management. In addition, this tool allows the patient to feel heard, and is a sign that the health system cares about their valuations, as nuclear element which is the system itself â€, has underlined the Coordinator of services and information to the patient (SAIP), Mª Angeles Juan.
In this sense, a remarkable fact is that more than 80% of respondents perceived their participation in decision-making, a figure which, in the case of the outpatient Hospital Sant Joan d ’ Alacant, rises to 92%. This indicator compared to previous years, has increased in practically all areas of the Department “ probably motivated by the conception, increasingly more settled, active patient, that cares and takes part of its own therapeutic process â€, has pointed to the head of the SAIP.
With regard to the content of the questions, there has been an improvement in those that have to do with issues of health humanization, reaching a percentage of satisfaction exceeding 90 per cent throughout the Department. These questions have to do mainly with the kindness and respect for medical staff and nursing, the confidence transmitted by health personnel and the concern for well treat the patient. As an example of the optimal degree of humanization that patients have highlighted, the valuation of the emergency service has improved with respect to 2010 between 40 and 50 per cent in all matters relating to humane treatment in health care (respect for the privacy of the patient, the practice of informed consent)(, information received about the performance after the diagnosis or the regular information families by medical personnel).
Also, in primary care centres stressed that all surveyed patients found that the part of the medical staff and nursing treatment was “ good †or “ very good â€, as well as the confidence transmitted by health personnel. In addition, about 93% of patients considered sufficient information received concerning the treatments. In the same vein, the question on the “ capacity of the physician pediatrician to understand their health problems and family †obtained a nearly 94% satisfaction rate.
As noted by the DRA. Juan, the Department de Sant Joan has an active humanization Commission which is putting an important role of training and awareness-raising among professionals from 15 years ago, establish a culture of humanization in the health context to ensure.
