Most dentists have a desktop that does everything: is receptionist, Assistant, pays the Bills, does the cleaning. These people are formed by the dentist and accompany him for years.
Learn the necessary to play the day to day, and usually have no possibility to update itself. Unfortunately that is the reality in Brazil. However, it is worth highlighting that (a) receptionist, receptionist-only or the person who makes everything inside the
Office.
the lack of control is one of the causes of financial problems of the clinics, and consequently, of colleagues. Stock control, payments and receipt, returns from patients, amount of treatments effectively implemented, accounts, organization of medical records … “how to have time to meet my patients?”
in fact, the dentist, while “Director” of the work, has no time for both “control”, just need the advice of a team efficiently. Control the clinic treating it as a company, establishing easy routines for everyone on the team is the first step to success.
Professionalized practice we have more time to meet, to update and live as any mortal, taking up the right to vacation! Office should not be synonymous with prison. We can and we must leave without guilt, so the choice of auxiliary staff is essential for a good service and good functioning of the working environment
.
Meet is an art
Meet is an art that can and should be taught and learned every day. In our work environment, normally the team is small and any discrepancy of humor on one of its members soon is perceived and reflected in all work and is almost always noticed by the patient. Therefore, the importance of open and candid dialogue with the entire team
.
first, this official should have a good attitude. In services, nothing worth a good technical knowledge, if the attitude is not favourable. Technical knowledge we teach, already the attitude, how to train them? Provide a good service, with a correct English, and have insight, education, be proactive
.
Our patient has the first contact with our auxiliary (as): voice sweet and polite on the phone that connects to mark a return or confirm a query, the smile that opens the door, look attentive and gentle providing information or serve water or coffee. So it is essential to be well prepared and fully aware of its responsibility and importance in
patient care.
If you still believe that poorly paying your helper can economize a graninha at the end of the month to improve its profit, is completely mistaken. Invest in the quality of your team, providing decent conditions for growth, including financial: a good salary, a car, College, etc.
A very interesting concept is the endomarketing (internal marketing), which considers employees as the company’s internal clients. Your needs and wishes must be met in order to have a good relationship with the external customer, our patient, which is actually
our focus.
If you are unsatisfied with your help, they can also be dissatisfied with you. Today the game is a time and not only of the “head”. If your employee is not motivated, satisfied with their working conditions, salary, benefits, and everything else that can drive to work and to be good about yourself, sure it will not produce and will not give as much itself. Thus, those who suffer is your pocket at the end of the month and not him, believe it!
But pointless a good salary if you do not recognize it as cornerstone. Praise always good work, has a climate of friendship and companionship, do not call the attention of an employee in front of the patient. Is demanding, and conquer the authority through leadership, but not by fear.
our work environment is small. We must do our utmost to make the moments passed as the best. Create a positive environment for sure reflects on an increase in productivity, motivation and dedication of its staff, and this will be felt in the movement of your clinic or doctor’s Office
.
Reflection
- I’m paying my properly (my) help? (properly does not always mean “what every dumb pays”!)
- he meets my expectations? Case does not meet, as there is
- With a good communication with my team? Where can I improve?
- in times of conflict, I place myself as the owner (a) of the reason, the Almighty, the head, or I know admit error? (or you never misses?)
.
improve?
.
If you’re an ASB or TSB and are reading this article, also reflects what you can improve, don’t throw the blame only in “head” (that carrasco que te tormenting every day!). Clearly expose their dissatisfaction and give suggestions of how to improve the routine. But learn how to speak, go with way. For sure a good dialogue helps a lot to overcome misunderstandings and conflicts resolved evil
.
See that the relationship is delicate, but if you form a team need to learn to work as such. The interest in the success and constant learning is mutual. Why invest in your team, invest in you!
< p style = "text-align: center;" > “who only listens to forget easily. Who sees, remembers slowly on the matter,/> and finally, who does and who is really trying to learn. “/ > (Leila Navarro)
< p style =" text-align: center; ">
Surgeon-dentist and specialist in pediatric dentistry. Director of the Social Department and prevention-APCD pines. Member of the coordination of the project Odontocomunidade-CIOSP. Surgeon-dentist of PSF Albert Einstein. Teaching of the courses of ASB/TSB-Biological-APCD and ABO. Researcher at the clinic of trauma in deciduous and ART-FOUSP.
Consultant in Pediatric Multiple site
