Pharmacists take the role of patients to learn the keys to the service of dispensing.

-an interactive workshop taught pharmacists keys to transform its work on the provision of medicines to a correct service of pharmaceutical care

– took place in the 7th National Congress of pharmaceutical care Pharmaceutical Care Foundation organized in Vigo between 29 September and 1 October

– is a way of learning, through a fun activity, to optimize the knowledge and professionalism in the customer in the community pharmacy ”, said Raquel Varas, pharmacy in the area of relief services of the General Council of official colleges of pharmacists and head of the workshop

-interview with the patient, information management and registration of the action are the three basic elements that the Professional must take care when it comes to care for their patients

Vigo, 2011-October the dispensing of medicines in a pharmacy is not only providing medications to patients. It is much more. According Forum of pharmaceutical care in its document of consensus in 2008, the dispensation, as a basic service of AF, is the professional service of the pharmacist to ensure that patients receive and use drugs in a manner appropriate to their clinical needs after an individual assessment, precise doses according to their individual requirements, during the appropriate time, with the necessary information for an optimal process of use ”.

VII Congress of pharmaceutical care, organized by the Pharmaceutical Care Foundation in Vigo between 29 September and 1 October, hosted a workshop whose aim has been to raise own pharmacists of the importance of its work in caring for patients, and the need that the dispensation of drugs is done in a correct way, always ensuring the adequate knowledge and implementation of treatments.

For Raquel Varas in the area of relief services of the General Council of official colleges of pharmacists and Director of the workshop, the pharmacist not only has to know the medicines, but that you can establish a dialogue with the patient and through proper communication, know your situation and your medications; Thus, at the request of a medicinal product and after verify systematically that the patient or the caregiver have information sufficient for the effective and safe use, the pharmacist evaluates (with available information) that the medication is appropriate for that patient and proceeds to its delivery together with the information necessary for an optimum use ”.

For rods, there are three basic elements to carry out a good delivery service. The interview with the patient (communication, information and education), unlike the in the service of monitoring pharmacotherapy; the management of information related to drugs (home treatments or usual, knowledge of the process of use of the drug by the patient, percepeción of safety and effectiveness of treatment); and the registration of the appropriate intervention action.

Exchange of roles

The workshop is how to carry out a dispensation as AF service in the community pharmacy? He raised an activity in which participating pharmacists exchanged experiences through a role play game, in such a way that they have been able to interact by pharmacists or patients in specific situations and with specific scripts for each paper, with media general documentation to develop the proposed examples and videos of the cases.

The objective of the workshop has been to publicize in the actual practice of the community pharmacy, how can we transform the provision of medicines in service delivery, learning in a fun way, to optimize the knowledge and professionalism in community pharmacy customer care ”summed up Raquel Varas.