About 95% of patients of the Hospital Universitario de La Ribera is satisfied with the care received in external consultations.

-dedication of the specialist in the query, information about the disease and the kindness and respect for the staff, are the aspects better valued by patients

-the area of external consultations of the University Hospital of La Ribera has ISO 9001 certification, which recognizes that you meet rigid quality control standards

Alzira, November 2011- 94,92% of the patients of the Hospital Universitario de La Ribera is satisfied with the care received in external consultations. Thus it follows from the results of the latest satisfaction surveys carried out by the Ministry of health.

These surveys, conducted by phone and randomly, patients who attended external consultations of the Hospital of Alzira for the month April this year, reveal that the highest rated aspects have been the dedication by the specialist in the consultation, the information that the patient has received on the progress of his disease, and the kindness and respect shown by the staff of the Hospital (medical personnel and health not). All these indicators have obtained a greater than 90% satisfaction rate.

As far as it concerned information received in the consultation, surveyed patients all consider that this has been sufficient and 8 of every 10 patients estimate that specialist not only explained several treatment alternatives but, moreover, asked his opinion and took into account his preferences when deciding the most appropriate treatment.

93% Of surveyed patients appreciated the confidence transmitted by health personnel and 92% said that it would not change specialist in external consultations.

With regard to questions not care, as the conditions of comfort of the Hospital Centre, polls show that 8 out of 10 patients are satisfied with the conditions and comfort of waiting rooms and 9 of every 10, with the cleaning of common areas (waiting rooms and corridors).

Surgical

On the other hand, according to latest surveys conducted by the Ministry of health between January and August this year among the users of the surgical area of the Hospital, 98,78% of surveyed patients are satisfied with the surgical procedure which have undergone.

This data comes to confirm those obtained in 2010, year in which the Hospital Universitario de La Ribera received an overall rating of 8,46 points out of 10, surveyed patients. Of them, 9 of every 10 patients mentioned that they would recommend the hospital to other people.

Certified satisfaction

All these data confirm the certification ISO 9001 that have both the area of external consultations as the area surgical of the Hospital Universitario de La Ribera, certification which recognises that they comply with rigid quality control standards.

In this regard, it should be noted that the Health Department of the Bank carries out a bet by the quality of all areas that have a direct and frequent patient, contact as it is the case of external consultations and the surgical area and other 12 areas and health processes both health centres and Hospital Universitario de La Ribera.

As highlighted by the managing director of the Health Department of the Bank, Manuel Marín, patient satisfaction is one of the essential pillars of the Health Department of the Bank collects in its quality Plan, together with other strategic lines such as the improvement in security assistance, standardization of processes and procedures, or the accreditation of units and clinical services ”.

Result of the implementation of this quality Plan, the Health Department of the Bank has recently won the prestigious national award for Best in Class as best Hospital in safety clinic ”.