the Hospital Universitario Ntra. Mrs. Candelaria revalidates the quality of 28 services to ISO for the third consecutive year
Santa Cruz De Tenerife, November 2011- La Asociación Española de Normalización y Certificación (AENOR) has been recertified for the third consecutive year to 28 service of Hospital Universitario our Lady of Candelaria (HUNSC)dependent of the Ministry of health of the Canarian Government, with the ISO 9001: 2008 standard, so it guarantees the quality and good practice in providing medical and health care for the safety of the patient and the humanization in the attention. In addition, the entire hospital according to the standard ISO 14001: 2004 environmental management system has also is revalidated.
The scope of this recognition of the quality and best practices in Hospital Universitario Ntra. Mrs. Candelaria covers 28 services enshrined in different features, such as health care and surgical character: specialized centre of urgent attention; Hospitalization; Hospitalization at home; Neonatology; Unit of intensive care medicine; Operating room; Resuscitation unit, post-anesthetic recovery pre-anesthesia consultation unit; Unit of surgery without income, see ambulatory pre-anesthesia and savings programme, blood; Medical Oncology Day Hospital; Obstetrics; Oncology; (ENT and liver transplantation).
They have also been recognized by AENOR support diagnostic and therapeutic services, such as Hematology analysis; Clinical laboratory for conducting tests of Biochemistry, microbiology, Inmunoalergia and fertility; Laboratory of pathology and Nuclear Medicine.
Next to these, also reconfirmed eleven support services: admission and documentation clinic; Attention to the user, Social work and information; Food; Sterilization; Hospital pharmacy; Supplies; Hospital engineering; Hospital Radiophysics and radiation protection; Technologies of information and communication; Health management and quality unit.
Candelaria, road to excellence
The HUNSC the Candelaria project, launched in 2006 on the way to excellence, an initiative that promotes the implementation of procedures and guidelines that help to improve the management and the quality of their services and requiring to continuously review services to satisfy users.
In these five years, not only has increased the number of services accredited by according the ISO 9001 international standard, but who has also managed to certify an environmental management system and achieve, by 2010, the seal of excellence European 400 + granted by the European Foundation for quality management (EFQM)being the first public hospital in the province of Tenerife in obtaining it.
The benefits of implementing this type of quality and environmental management systems always beneficial in patients and society, so that, when a patient is assisted in any area of the Hospital Universitario Nuestra Señora de Candelaria, its reception, diagnosis, follow-up testing, drug management, surgical interventions or continuity of care is carried out appropriately to your needs, with a personalised and humane treatment, ensuring its clinical safety, and controlling significant impacts on the environment. This allows, in addition to increasingly meet the expectations of patients, improve the level of well-being of society and the protection of the environment.
