Diet and medication, major concerns of chronic patients.

– since last September, Sanitas answers health advisers have managed more than 3,000 calls of chronic patients

– what to eat and how to treat have been the main consultations, especially in people with diabetes, cardiovascular disease, and chronic back pain

-about this service in private health and its possible application in public health will speak today responsible for meddic Health Dialog Spain in the II National Congress of health care to the patient of chronic

Madrid, February 2010.- according to the coalition of people with chronic diseases, 4 of every 10 Spaniards suffers from an illness of this type, also known as long-lasting. These figures are becoming alarming both for citizens and the Spanish health system, which is flooded and devoid of solutions today.

In this situation, Sanitas presented last September Sanitas responds, whose goal is to help chronic patients of the company to more efficiently manage their illness and improve their quality of life.

You sanitas responds offers medical personalised advice via a phone platform attended by health professionals. The aim is to provide patients all the necessary information about their disease, to help them to understand their symptoms and treatment prescribed by your doctor and learn to control the anxiety, stress or fatigue that can cause a chronic condition.

This is the first service launched in our country by Health Dialog Spain (HDE), a joint venture created by Sanitas and the American company Health Dialog. Belonging to the Bupa group, matrix of Sanitas, Health Dialog is one of the largest companies of programs for chronic patients from the world, and attends to nearly 24 million people in United States, France, United Kingdom and Germany.

In five months, a team of 10 health professionals has managed more than 3,000 calls, representing an average of 53 telephone steps a day. Although many of the consultations make reference to specific aspects of each chronic disease, diet and medication are the themes more doubts generated among patients.

Diseases considered Chronicles ranging from cardiovascular disease, the lung, or diabetes. Precisely the consultations on these diseases, along with chronic back pain, have starred queries at the service of Sanitas responds.

II National Congress of health care for chronic patients these conclusions will be tabled today on Feb. 25, by the medical officer of Health Dialog Spain, Clara Esteban, in the II National Congress of health care for chronic patients, which takes place in Santiago
of Compostela.

Under the motto walking together to improve the care of the chronic patient ”, Dr. Stephen will perform an x-ray of the operation, the reception and the main virtues of a service that can serve as model for other companies in the sector and public administration.

In addition to communication, Clara Stephen will present analysis that took place before Sanitas responds to meet its profitability and the chances of success. Analysis of opportunity to develop a chronically ill management program ” will be presented in the format poster ”. This analysis was conducted in collaboration with the team information and Control of the Directorate-General of healthcare management of Sanitas and Analytic Solutions of Health Dialog Europe team.

Date: 25 February
Place: Palace of congresses and exhibitions of Galicia (Miguel Ferro Caabeiro, s/n – San Lázaro.) (Santiago de Compostela).
Presentation: 12:15horas. Room 14
Poster: 16horas. Room 14

Sanitas group

specializing in health and geriatric care, Sanitas group includes companies: Sanitas insurance, Sanitas hospitals, Sanitas Residencial and Sanitas services of health.

You sanitas insurance is the leading company with regard to private customers of insurance for medical care and health in Spain with 1.96 million members. Its turnover was EUR 980,5 million in 2008.

You sanitas hospital manages two hospitals and 48 own medical centres and collaborates with more than 28,000 doctors and health professionals, 527 clinics and medical centers of all Spain.

Sanitas Residencial is one of the main companies of Spain elderly care and specializes in caring for people with dementia. It employs 40 residences throughout the country and offers nearly 5,000 residential squares.

Sanitas health services, the Group offers a wide range of complementary services of health and welfare in their own centres (aesthetic treatments, assisted reproduction, Test of food intolerance or medical check-ups) and through centers Sanitas Mundosalud (pilates, physiotherapy, nutrition, beauty treatments)(, etc.).