The course aims to provide resources for the receptionist to keep always helpful, motivated and aware of the best customer service standard.
Commanded by Dra. Heloisa Ribeiro Borges, dental surgeon, specialist in periodontics and implantology and specialist in direct marketing and relationship, the course comes to arouse the interest for excellence as a way of autovalorizar and reflect on the clinical standard of excellence we all seek in service relations
.
Programming
- the importance of meeting and our customer satisfaction, relationship and return of the patient with a flawless reception
- client and patient: what behavioral differences and practical application, profile of personalities, dealing with different types of patient structure and adequacy of the reception
- personal presentation, communication, appropriate attitudes, personal marketing
- roles, responsibilities and skills required of a receptionist of success
- rules for excellence in customer
- Dealing with expectations and frustrations, avoiding obstacles,
Pro-activity service/ > date: 30 April – Saturday/> : of 08:00 to 05:00 pm/> investment:
www.cetao.com.br/r $ 135,00 >
