The course offered by CETAO and coordinated by Profa. Heloisa Ribeiro happens on the first day of the month dedicated to dental surgeons.
Program
- the importance of meeting and our customer satisfaction, relationship and return of the patient with a flawless reception
- client and patient: what behavioral differences and practical application, profile of personalities, dealing with different types of patient structure and adequacy of the reception
- personal presentation, communication, appropriate attitudes, personal marketing
- roles, responsibilities and skills required of a receptionist of success
- rules for excellence in customer
- Dealing with expectations and frustrations, avoiding obstacles,
Pro-activity
Service/> date: 01 October – Saturday/> : of 08:00 to 05:00 pm/> investment: R $
145,00 www.cetao.com.br/>
